Bookings
HIVEFINITY BOOKINGS
Take the booking once. Keep the customer context.
Hivefinity Bookings is the operational core. Sessions, bookers, attendees and useful booking details stay connected so the same information can be used elsewhere without rebuilding the record.
- Activities, sessions and bookings stay linked
- Capacity and availability stay attached to the session
- Booker and attendee records stay connected
- Allergy and dietary information per attendee
- Manual and imported bookings use one structure
- Transfers and admin changes stay on the same journey
WHY IT MATTERS
Less copying, fewer disconnected attendee lists and one reliable place to understand the booking.
Daily
KNOW THE DAY.
Know who is coming, what is happening and what needs attention.
Daily turns the bookings Hivefinity already holds into a practical operating view for staff. It helps run the day rather than simply report on it.
- Today, Tomorrow, Next 3 Days and Next Week
- Attendees nested under the person who booked
- Attendance: attended, not marked or absent
- Dietary and allergy summaries
- Rooms, notes, tasks and session context
- ORBIT adds conditions, alerts and prep routines
WHY IT MATTERS
A calmer start to the day with less spreadsheet checking, list printing and manual reconciliation.
EMMA
EMAIL MESSAGING MANAGEMENT ASSISTANT
Reply with the booking and business context already understood.
EMMA helps prepare useful customer replies using what Hivefinity already knows about the customer, booking and your own business rules.
- Booking-aware reply drafts
- Business rules, policies and class context
- Consistent answers to recurring questions
- Owner or staff review before anything is sent
- Less searching through old emails and records
- ORBIT adds conditional follow-up workflows
WHY IT MATTERS
Less time reconstructing the story before every reply, with fewer missed details and more consistent customer communication.
SAM
SOCIAL AUTOMATION MODULE
Turn real class activity into polished social content.
SAM gives staff a phone-first way to capture what happened, then helps turn those photos and videos into branded Facebook and Instagram content.
- Phone-first photo and video capture
- Facebook and Instagram publishing
- Photos, Reels and caption support
- Reusable branded visual templates
- Desktop editing and scheduling
- ORBIT adds richer production and campaigns
WHY IT MATTERS
Less blank-page marketing, fewer forgotten photos and much less time rebuilding captions and branded graphics from scratch.
ECHO
EXPERIENCE COMPLETION HELPER OPERATIVE
Finish the experience well — then give customers a reason to come back.
ECHO handles what happens after the class or experience: certificates, reviews, newsletters and repeat-business follow-up, starting with customer and attendance information Hivefinity already has.
- Personalised certificates from attendee records
- Attendance-driven certificate sending
- Review requests at the right time
- Built-in newsletter sending within plan allowances
- No separate Mailchimp/Brevo-style tool for routine newsletters
- Audiences from real booking history
- Promote relevant new classes and experiences
- Invite past customers back with repeat-business campaigns
WHY IT MATTERS
Save the cost and hassle of a separate newsletter tool while turning completed experiences into reviews, repeat bookings and customers excited about what they can do next.
Accounts & Staff
PEOPLE, ROLES & ACCESS
Give each person the access they actually need.
Hivefinity supports individual staff accounts and permission boundaries so instructors can focus on assigned work without being given full administrative access.
- Individual staff logins
- Admin-created accounts
- Staff can change their own password
- Instructors can be limited to assigned sessions
- Instructor permissions can be narrower than admin
- Clear separation between operational and admin work
WHY IT MATTERS
No shared passwords, less over-broad access and a clearer working view for instructors and staff.
Switch
MIGRATION & REVIEW
Move the useful parts of your business without rebuilding from zero.
Hivefinity can map existing classes, future dates, bookings and customer information into a draft setup, then put uncertain items in front of the owner before anything becomes live.
- Classes and activities
- Future sessions and dates
- Future bookings
- Customer details your current system can provide
- Uncertain matches are flagged, not silently guessed
- Owner review and approval before go-live
WHY IT MATTERS
A controlled move with fewer surprises, less re-entry and no blind import that only reveals mistakes after launch.
